Frequently Asked Questions

It's always a good idea to take a look at our FAQ page. This is usually the quickest way to find answer for questions about how things work at our site.

It depends on the cancellation policy of your booking. On all service descriptions, you will find the cancellation policy of the given service. We have five standard options: 2 days, 7 days, 14 days, 31 days or the booking cannot be modified.
This means that e.g. in case of a 14 days cancellation policy, you can cancel or modify your reservation until 14 days before the start of the service. If you cancel your booking, you will get a refund (if applicable, without the payment transaction fee). 

Confirmed bookings can be cancelled only in extreme cases by the provider (like sickness of the guide/captain, issues with the boat) or in case of dangerous weather (safety goes first). 
In case of shared trips, there can be a minimum requirement for the number of participants, which is indicated in the description as information. It can happen, that a provider has to cancel a trip due to low participation.

In all cases, you will be offered to get a full refund or you can reschedule the booking to another date. We do our best to reduce these cancellation cases by monitoring them all.

If a booking was not confirmed or had to be cancelled by the provider, you will get full refund of your booking value (or you can reschedule it).

If you get sea-sick and the trip needs to be finished earlier due to this, we or the provider cannot offer refund. There are medicines, which you can use to prevent sea-sickness or decrease its effects. 
You need to show up in time, as indicated on the description or as agreed with your provider. If you will arrive later beyond your fault (e.g. due to traffic jam), please notify your provider immediately to minimize possible effects. In case of no-show, the providers or we cannot offer refund.